Now Renting Potters Wheels....

**** All Equipment orders over 70 lbs. & Clay Orders  50 lbs.or more, please call office for Shipping Rates ****
**** Todas las ordenes de equipos mas de 70 libras y Arcilla 50 lbs. o mas, por favor llamar a nuestra oficina para los Cargos de Flete****

Terms and Conditions

Returns and Refunds Policy

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase. Buyer is responsible for return shipping cost. 

1. Please email miaceramicsandclaysupplies@comcast.net to request a refund and we will assign you a  
     RMA number.

2. Mail your returned item to:
  
    
MIAMI CERAMICS AND CLAY SUPPLIES
   ATTN: RETURNS
 
2231 w 80 ST , #1   
  Hialeah, Florida 33016

3. Include in your package a signed letter stating the reason for your return and the original receipt. 

Return Exceptions

NO RETURNS OR EXCHANGES ON SLIP OR CLAY 

Some items can not be returned if they are opened. 

Merchandise that has been used, or altered will not be accepted for return or exchange. 

Restocking Fee

All items are subject to a 20% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. 




PRIVATE POLICY 

This Privacy Policy governs the manner in which Miami Ceramics and Clay Supplies collects, uses, maintains and discloses information collected from users (each, a "User") of the www.miaceramicsandclaysupplies.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Miami Ceramics and Clay Supplies.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Miami Ceramics and Clay Supplies may collect and use Users personal information for the following purposes:

- To improve customer service
    Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site
    We may use feedback you provide to improve our products and services.
- To process payments
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To run a promotion, contest, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, they may do so by contacting us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Changes to this privacy policy

Miami Ceramics and Clay Supplies has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Miami Ceramics and Clay Supplies
www.miaceramicsandclaysupplies.com
2231 w 80 ST , Bay 1   
Hialeah, Florida 33016

(786) 382-0661
miaceramicsandclaysupplies@comcast.net

This document was last updated on August 7, 2015

Privacy policy created by http://www.generateprivacypolicy.com
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